Account and billing
Customer and billing account
How do I change the name on a Cogeco account?
Why did I stop receiving paper bills in the mail?
Where can I find my account number?
How do I change my billing address?
How do I change the language of my invoice?
How do I update my contact information with Cogeco if my phone number or email address has changed?
My Account
What is My Account and what can I do with it in a browser?
What is the My Account app and what can I do with it?
How do I access My Account?
How do I register for My Account?
How do I recover my username and/or password to access My Account?
How do I manage my profile on My Account?
Moving
How long before moving should I contact Cogeco and what steps do I need to take?
I’m moving and I want to sign up with Cogeco. What steps do I need to take?
I’m switching to Cogeco. When should I cancel my services with my current provider?
Will my current phone, Internet and TV subscriptions be cancelled automatically when I switch to Cogeco?
Will I be charged for cancelling my services with my current provider?
Will I have the same TV channels after I move?
Changing your services or packages
What do I need to know about disconnecting or modifying my services?
What do I need to know about suspending my Cogeco services?
What happens if I cancel my service or services before the end of my offer period?
How do I turn my services back on after they’ve been disconnected?
How can I lower my monthly bill?
eBilling
What is eBilling and why should I register for it?
How do I sign up for eBilling so I can access my bills online?
What does an eBill look like?
How do I change my email address on record for eBilling?
Will I be notified when my bill is ready to view in My Account?
Can I be notified by text message (SMS) when my bill is ready to view in My Account?
Understanding your bill
Why does my Cogeco bill look different?
What can I expect from my first bill and regular monthly bills?
How can I see what my regular monthly rate will be once my offer period ends?
Where can I find my account balance and when my next payment is due?
When will I start being charged for my Cogeco services?
What can I expect to see on my bill if I make modifications to my account in the middle of my billing period?
Paying your bill
What options do I have for paying my bill?
How do I set up and manage pre-authorized payments?
How do I pay my bill online through My Account?
Can I pay my bills online even if I don’t have a My Account profile?
Is it free to pay my bills online or with pre-authorized payments?
How long will it take for my payment to be posted to my Cogeco account?