Account and billing
My Account
How do I view and modify my channel selection?
How do I activate my receiver on My Account?
How do I manage my profile and preferences through My Account?
How do I access My Account?
How do I subscribe to My Account and create a username and password?
How do I recover my username and/or password to access My Account?
Moving
How many days before my move should I contact Cogeco?
What steps do I have to take when I move?
Can I advise you of my upcoming move online?
Do I move my Cogeco equipment modems, HD DVR, etc. to my new home myself?
Will I have the same TV channels after I move?
My new home is wired for cable TV. Does this mean I can have television in each room?
Changing your services or packages
How do I disconnect my services?
What do I need to know about suspending my Cogeco services?
What happens if I cancel my service or services before the end of my offer period?
How do I turn my services back on?
eBilling
How do I unsubscribe from eBilling?
Can I be notified by text message (SMS) when my bill is ready to view in My Account?
Will I be notified when my bill is ready to view in My Account?
Can I print my eBills?
How many months of bills can I access online through My Account?
What does an eBill look like?
Understanding your bill
When will I start being charged for my Cogeco services?
What will my regular monthly rate be once my offer period ends?
Why is my monthly rate going up?
What should I do if I think my bill is incorrect?
How do I find out if my credit with Cogeco has been applied to my account?
What can I expect from my first bill and subsequent bills?
Paying your bill
Can I pay for more than one billing period with a single payment?
Can I pay my bills online even if I don’t have a My Account profile?
What happens if I forget to pay my bill or if I pay it too late?
What do I do if I didn't pay my previous bill and now have "Previous Month Charges"?
How long will it take for my payment to be posted to my Cogeco account?
Is it free to pay my bills online or with pre-authorized payments?
Customer and billing account
What can I do if there is an error with my account information?
What do I need to know about the Cogeco SMS program?
Where can I find my account number?
How do I add an authorized user to my account?
How do I update my contact information with Cogeco if my phone number or email address has changed?
Can I consolidate all of my Cogeco services onto a single bill, even if the services are associated with different addresses?