Account and billing
My Account
How do I modify my channel selection?
How do I activate my receiver on My Account?
How do I manage my profile and preferences through My Account?
How do I access My Account?
How do I subscribe to My Account and create a username and password?
How do I recover my username and/or password to access My Account?
eBilling
How do I unsubscribe from eBilling?
Can I be notified by text message (SMS) when my bill is ready to view in My Account?
Will I be notified when my bill is ready to view in My Account?
Can I print my eBills?
How many months of bills can I access online through My Account?
Do I need to register for My Account to be able to view my bill online?
Understanding your bill
When will I start being charged for my Cogeco services?
What will my regular monthly rate be once my offer period ends?
Why is my monthly rate going up for TV service?
Why is my monthly rate going up for Internet service?
What should I do if I think my bill is incorrect?
How do I find out if my credit with Cogeco has been applied to my account?
Paying your bill
Can I pay for more than one billing period with a single payment?
Can I pay my bills online even if I don’t have a My Account profile?
What happens if I forget to pay my bill or if I pay it too late?
What do I do if I’ve received a “late payment” notice?
How long will it take for my payment to be posted to my Cogeco account?
Is it free to pay my bills online or with pre-authorized payments?
Customer and billing account
What do I need to know about the Cogeco SMS program?
Where can I find my account number?
How do I add an authorized user to my account?
How do I update my contact information with Cogeco if my phone number or email address has changed?
Can I consolidate all of my Cogeco services onto a single bill, even if the services are associated with different addresses?
How do I change my billing address or let Cogeco know I’m moving?
Changing services and moving
How many days before my move should I contact Cogeco?
What steps do I have to take when I move?
What do I need to know about suspending my Cogeco services?
What happens if I cancel my service or services before the end of my offer period?
How do I turn my services back on?
Will I have the same TV channels and the same price after I move?