When I schedule an appointment for a technician, will I receive a confirmation?

Yes, you’ll receive an SMS message and an automated call the evening before your appointment to confirm the date and time.

• If you want to cancel your Service Call, you can press 2 when you receive the automated call.
• If you want to cancel your Installation, please contact Customer Service.
  • If you’re a Residential customer, contact us here.
  • If you’re a Business client, contact us here.
• If you want to keep your appointment as is, there’s no need to reply. We’ll see you tomorrow.

The technician will also call you on the day of your appointment.

• The technician won’t call until your appointment time (e.g. if you have a 9-11 timeslot, the tech won’t call until 9 a.m.).
• The technician will make 2 attempts to reach you.
• Even if the tech can’t reach you, they’ll still arrive for your appointment. This call is just to confirm that you still need the appointment and to give you an idea of when they’ll arrive.
• The technician’s call might show as “unknown caller” or “private caller” on your Caller ID, so make sure to answer these calls during your appointment window. If your phone is set to ignore these types of calls, you’ll also need to allow them.

Good to know: If you have an Installation appointment that you need to reschedule and it's still more than 24 hours away, you can do so with My Account in a browser. Learn more about rescheduling your appointment.

SMS Confirmations

If we have a mobile number on file, we’ll also send you SMS messages to keep you in the loop.

• As soon as your appointment is booked, we’ll send you a message with the date and time.
• If your appointment is for a Service Call, we’ll also send another reminder the day before your appointment