What do I need to know about suspending my Cogeco services?

If you’re going to be away from home for 2 to 7 months, you might want to consider taking advantage of our seasonal suspension program, which was designed for snowbirds. We can suspend any or all of your Cogeco services so you don’t have to pay your regular monthly rates while you’re not using the services. There are nominal monthly administration fees, based on the number of services being suspended:

• 1 service: $10 per month
• 2 or 3 services: $15 per month total (2x$7.50 or 3x$5)

Rest assured that you’ll be able to access your Cogeco email account the entire time you’re away.

To suspend your Cogeco services, let us know by contacting Customer Service a couple of days before leaving. We’ll also book your reconnection, which we can take care of from outside without needing you home for the technician.

Good to know:

• When you arrange the suspension, you’ll also need to set up pre-authorized payments if you’re not signed up for them yet. This will ensure that your administrative fees are paid while you’re away and you won’t need to worry about getting your bills.
• If you have a home alarm system that relies on your Cogeco Home Phone number and/or your Cogeco Internet service, be sure to mention this when you call us to suspend your services so that we can leave those services active if necessary.