Do I have to be home when the technician comes?

Article author
Cogeco Support
  • Updated

You don't need to be there personally, but someone 18 or older must be present for the technician’s visit.

  • You or your delegate must be available for the entire time slot that you have chosen.
  • The technician may ask for photo ID to prove that your delegate is 18 or older.
  • The technician may also require permission from the property owner before drilling or making other alterations. Verbal confirmation that you have permission is fine. We don't require a written letter of permission.
  • If you need to reschedule your appointment, please refer to our article on changing your appointment date.

Good to know: It's your responsibility to ensure that there is clear access to the cable outlets.

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