You don't need to be there personally, but someone 18 or older must be present for the technician’s visit.
- You or your delegate must be available for the entire time slot that you have chosen.
- The technician may ask for photo ID to prove that your delegate is 18 or older.
- The technician may also require permission from the property owner before drilling or making other alterations. Verbal confirmation that you have permission is fine. We don't require a written letter of permission.
- If you need to reschedule your appointment, please refer to our article on changing your appointment date.
Good to know: It's your responsibility to ensure that there is clear access to the cable outlets.