Will I be charged if a Cogeco technician comes to my home or place of business to resolve an issue?

We do apply a fee for a technician visit where installation services are required and/or where the issue is not caused by Cogeco (services or equipment) such as, for instance:

• Equipment that has been tampered with
• New coaxial outlets or splitters that we didn’t install
• An issue with your devices, such as a TV set to the wrong input or a computer not powering on

Good to know: We’ll always troubleshoot with you over the phone first to try to rule out other potential issues and only send a technician when necessary.