Mobile
Mobile Device Protection
Are all Cogeco Mobile customers eligible for Mobile Device Protection?
Can I bring my existing phone to be protected by Mobile Device Protection?
Can I submit a repair request immediately after activation?
Are there any service fees when processing a Mobile Device Protection request?
Is there a maximum number of repairs I can request?
Where can I see what is not covered by Mobile Device Protection?
Mobile Fraud
Getting started (Mobile)
Do I have to use a credit card to pay for my Cogeco Mobile service?
How can I keep my existing number when switching to Cogeco Mobile?
How do I know how much data I need?
How do I transfer my current number over to Cogeco Mobile?
I’m unable to log in to Mobile My Account. What do I do?
I’m unable to make phone calls with Cogeco Mobile. What do I do?
Plans and services (Mobile)
Why am I being charged for Mobile data?
What do I need to know about RCS messaging on my iPhone?
How do I access my Cogeco Mobile Voicemail from my mobile device?
How do I add a new line to my Cogeco Mobile account?
How do I change my mobile plan?
How do I register for T9-1-1 service with Cogeco Mobile, and how do I use it?
Devices (Mobile)
How do I set up my Google Pixel phone to work on Cogeco Mobile?
How do I find my phone model number?
Is my phone compatible with Cogeco Mobile?
Where can I find help for my specific device?
Does Cogeco Mobile offer Wi-Fi Calling?
Can I get a new phone with Cogeco Mobile?
Coverage (Mobile)
Can I use my phone outside of Canada?
Does Cogeco Mobile work across Canada?
Does my operating system (OS) version affect my device's performance when roaming internationally?
How can I avoid unexpected roaming charges?
How do my SIM card and roaming plan impact international roaming functionality?
How does my mobile device model affect international roaming functionality?
Account management (Mobile)
How can I protect myself from phishing and identity theft with Cogeco Mobile?
I’m a Cogeco Mobile customer and I want to change my phone number. How do I do this?
I’m having an issue with Cogeco Mobile. How can I get help with Cogeco Mobile, escalate the issue if needed, or file a complaint with CCTS if it’s not resolved?
What do I do if I receive harassing or threatening calls on my Cogeco Mobile device?
What do I do if my phone and/or SIM card are stolen?
What do I need to know about the Cogeco Mobile Voicemail feature?
Billing and payment (Mobile)
What are Cogeco’s one-time fees for Mobile service?
What do I need to know about the pre-authorized payment discount for Mobile services?
How can I get a paper bill for Cogeco Mobile?
How do I update my payment method or my credit card details for my pre-authorized payments with Cogeco Mobile?
I need help with a payment or billing issue with my Cogeco Mobile account. What do I do?
What payment methods can I use with Cogeco Mobile?