What do I need to know about the pre-authorized payment discount for Mobile services?

If you sign up for an eligible Mobile plan and register for pre-authorized debit payments (PAD), we’ll apply a $10 discount to your monthly bills. These savings are in addition to any promotions or other discounts you’re receiving.

Learn more about setting up pre-authorized payments.

What do I need to qualify for the discount?

• An active, eligible Mobile plan in good standing (only available to new customers)
• Pre-authorized debit payments (pre-authorized payments from a credit card do not qualify)

Learn more about getting the discount for Internet service.

Why did I stop receiving the discount?

• Still using pre-authorized debit payments? We check each month to make sure you still qualify, so make sure your pre-authorized payments are still going through.
  • Note: It takes around 7 days for PAD payments to start, so if you set it up less than a week before your bill was prepared, it might not apply until your next bill.
• Correct payment type? If your pre-authorized payments are coming from a credit card, you’ll need to switch to debit payments in Mobile My Account.

If you’ve confirmed all of this and still aren’t receiving the discount, contact us and we can check your account.

Good to know: The discount applies to each Cogeco line that meets the criteria, so if you pay for multiple lines you can get the discount on each one.