Skip to main content
  • Residential
  • Business
  • Careers
  • Contact us
  • Log in
  • Webmail
  • FR
Cogeco support Help Centre home page
    • Consumer
    • Business
    My Account
Home
  1. Cogeco support
  2. Mobile
  3. Phones

Who should I contact if there’s a problem with my order?

Article author
Cogeco Support
  • Updated 03 June 2026 19:21

To get support with your phone purchase, you can contact Best Buy directly.

For questions about your mobile plan or billing, you can contact Cogeco by phone, through chat, or by visiting us in store.

Was this article helpful?

0 out of 0 found this helpful

Related articles

  • What’s in the box, and how do I get my phone working on the Cogeco Mobile network?
  • What is the return policy if I’m not 100% satisfied?
  • Can I add my phone to my monthly Cogeco bill?

Comments

0 comments

Please sign in to leave a comment.

    Tags:

In this section

  • Why buy a pre-owned phone instead of a new phone?
  • Why buy a phone through Best Buy?
  • Who should I contact if there’s a problem with my order?
  • What’s in the box, and how do I get my phone working on the Cogeco Mobile network?
  • What is a pre-owned phone?
  • What happens to my phone payments if I change my plan or cancel my service?
  • What are the differences between Refurbished, Open Box, and New devices?
  • Is there a warranty on pre-owned phones?
  • Is my pre-owned phone eligible for Mobile Device Protection?
  • How long will it take for my phone to be delivered?

See more

Cogeco support
Français (Canada)

Corporate

  • About us
  • Careers
  • Management team
  • Press Releases
  • The Cogeco family
  • Your TV
  • COVID 19
  • Diversity and inclusion

Shop

  • Internet
  • Bundles and Promotions
  • Business Solutions

How to buy

  • Talk to an Agent
  • Order online
  • Find a store
  • Contact us

Legal links

  • Privacy
  • Terms and conditions
  • Fraudulent emails and webpages
  • Regulatory affairs
  • Consult CRTC Internet Code
Cogeco.ca Sign in

© 2023. Cogeco Connexion