If you believe there’s a payment or billing issue, such as you were charged the incorrect amount, you were charged twice or your payment failed, take a moment to look through your payment history to confirm the problem. Then, contact Cogeco Mobile support to report the issue.
Make sure you have the following information on hand when you contact us:
- Transaction date
- Amount charged and/or paid
- Payment method used
- Screenshots of the issue
- Bank statements (with your personal and/or sensitive info hidden)
Tip: Keep a record of the case number that is provided to you, and follow up if the issue persists.
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