I’m unable to make phone calls with Cogeco Mobile. What do I do?

If you can’t make calls, here are some things to try:

• Check your signal strength. Look at the top right of your phone’s screen for the signal strength level to ensure your phone is within a coverage zone and has a strong connection.
• Verify that your account is in good standing and hasn’t been suspended for any reason.
• Ensure the APN settings are properly configured on your device
• Restart your device (this often resolves temporary network or software issues).
• Make sure Airplane Mode is turned off.
• Test your SIM card in another phone to help determine whether the issue is with the SIM or with the phone itself.

If you’re still unable to make phone calls after taking these steps, contact Cogeco Mobile support.