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Getting started

Getting started with Cogeco
Is EPICO available in my area?
Which article should I consult to program and pair my remote control?

Refer a Friend

How does Cogeco’s Refer a Friend program work?
Who qualifies for the Refer a Friend program?
When will I receive my bill credit after referring a friend?
Where can I see the status of my referrals from the Refer a Friend program?

Network

What is 5G FWA and how is it different from Cogeco’s fibre Internet?
How can I check if there’s an outage in my area?
How do I restore my services after a power outage?
How do I book a Service Call?
What is Cogeco’s cable line burial process?
How can I get notified when Cogeco service is available in my area of Quebec?

See all 10 articles

Accessibility Features

What channels do you offer for visually-impaired customers?
What is Video Relay service?
What is Message Relay service?
Do you offer 411 credits for visually-impaired customers?
What is the Polaris "Big Button" remote?

Information

What do I need to know about the 2025 Canada Post strike?
How do I make changes to my Cogeco services?
How can I speak to a live agent?
Can I chat live with a real person from Cogeco?
What is the CRTC’s Internet Code?
What is SamKnows?

See all 7 articles

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