What is Cogeco’s cable line burial process?

Depending on where you live, your area might have overhead cables running to each building, or it might have underground cables. If there's a problem with an overhead cable, we can usually repair or replace it right away, but if there's a problem with an underground cable, it may be necessary to run a line above ground until the repairs can be made safely.

The burial process varies by province so see below for info on burials in Ontario or Quebec.

Ontario burial process

In Ontario, our technicians will run a temporary line and then come back to bury it as soon as possible. We’ll contact the utilities to make sure we can dig safely and we’ll ensure your landscaping is restored to its original condition.

• Once the work order has been assessed, we’ll send you an email with the details and notify you if there are any changes to the plan. We’ll also notify you when the work is complete.
  
  • If this time has elapsed and your line has not yet been completed, you can email our burial team directly at cogecolinesupport@cogeco.com for more information.
• Burial work can only be done when the ground is thawed (typically, line burial season goes from April 1st to October 31st).
• All work orders are prioritized based on submission date.
• We don’t need access to your home or business to perform the burial.
• If our burial crew needs to access your neighbour’s property, we'll request access once on site.

Quebec burial process

In Quebec, our technicians won’t bury the cable but we can run it through an underground conduit if you have one. If you don’t have a conduit, the technician will leave the cable for you to bury yourself, or you can install a conduit and contact us to return and complete the work.

What if there's a problem with the temporary line?

If the temporary cable line is posing a safety issue, has not been removed, or has been damaged, please contact our Technical Support team.

• If you’re a Residential customer, contact us here.
• If you’re a Business client, contact us here.