What is My Account and what can I do with it?

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Cogeco Support
  • Updated

My Account is the simplest, most convenient way to manage your Cogeco bills and services. Once you're registered for My Account, you can log in 24/7.

Don't have a My Account profile yet? Create one today.

With My Account, you can:

  • Subscribe to online billing
  • View and pay your bills online
  • View and manage your individual services (see below for what you can do with your TV, Internet, and Phone services)

TV service on My Account

My Account makes managing your television service easy. Select Services from the side menu, then select the TV tab to:

  • View your TV package and equipment information
  • Modify your channel selections (if you have a My Mix package)
  • Add or remove standalone channels and Premium Packs
  • Upgrade your services
  • View your usage for Pay-Per-View and Cogeco On Demand

Note: Business customers are able to view their services on My Account but cannot make changes.

Internet service on My Account

When it comes to managing your Internet service, here’s what you can do with My Account under Services on the Internet tab:

  • Track your daily Internet usage consumption, as well as monthly usage totals.
  • Upgrade your services
  • Download and install Cogeco Security or F-Secure services (available at no additional cost for Cogeco Internet customers).
  • Subscribe to and download Cogeco Security GO.
  • Manage the email addresses in your profile.

Note: Business customers are able to view their services on My Account but cannot make changes.

Phone service on My Account

To view details about your phone service through My Account, select Services from the side menu, then select the Phone tab. From there, you can :

  • View your plan details
  • View the details of all your long distance calls for the current and past three billing cycles.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.

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