How do I create a profile and combine profiles on EPICO?

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Cogeco support
  • Updated

When EPICO is first installed in your home, your primary profile gets created. You can then create up to 8 profiles, which will allow each one to get a customized EPICO experience.

Choose from one of the following topics to jump to a section:

Creating a profile on your EPICO 4K Box

  1. From the main menu, select the profile icon on the top left of the screen.
  2. Next to the icons of your existing profiles, select Create profile.
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  3. Name the profile and select Continue.
  4. Select a picture.
  5. Decide if you want to allow profile personalization for a better experience (checked by default), then select Continue.
  6. Select Save.

Creating a profile on a tablet or in a browser

  1. From the main menu, select the profile icon located at the top right corner.
  2. Click on New profile.
  3. Name the profile and select Continue.
  4. Select a picture, or select the camera icon on a tablet to use a personalized picture.
  5. Decide if you want to allow profile personalization for a better experience (checked by default), then select Create Profile.

Creating a profile on a mobile phone

  1. Select the More menu at the bottom right of the screen.
  2. Select Profile.
  3. Select New profile.
  4. Name the profile and select Continue.
  5. Select a picture, or select the camera icon to use a personalized picture.
  6. Decide if you want to allow profile personalization for a better experience (checked by default), then select Create Profile.

Creating a profile on a streaming device

  1. Select the profile icon from the left menu.
  2. Select the + icon.
  3. Name the profile.
  4. Personalization will be selected by default. If you don’t want this enabled, change the option to No thanks.
  5. Select Favourite channels to set up a personalized filter for the guide. This can also be done later from the guide.
  6. Select a profile image.
  7. Select Create profile.

Combining profiles (only possible on your EPICO 4K Box)

Once several profiles have been created, you can select more than one profile at the same time, and any recommendations displayed will cater to all of the selected profiles, making it easy to find something to watch together. To do this:

  1. From the main menu, select the profile icon for each profile you want to combine.
  2. Selected profiles will have a white checkmark and their names will appear below (e.g. if the John and Jane profiles are selected, it will now say “John & Jane”).

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