As a Business Fibre client, how can I check my network status in My Account?

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Cogeco Support
  • Updated

If you subscribe to Cogeco’s Business Fibre service, you will have access to the Network page in My Account in a browser, allowing you to check your network status.

To do this, select Network from the left menu to view a list of all of your service locations, your Service Level Agreement status and your daily average bandwidth usage.


  • The Status column shows a real-time status of the network, with a green icon for “Up and Running”, a yellow icon for “Maintenance” or a red icon for “Unavailable.” If you see a red icon, our network team is already aware of the outage and is working on fixing it.
  • Service Level Agreement shows the percentage of time in the last 30 days that the network was available.
  • The Daily average bandwidth usage graph shows the daily average of downloads and uploads. To change Circuit IDs, select one from the dropdown above the graph.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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