The following article covers managing the wireless network for your ARRIS TG3452 modem, whether it’s to change your current network name (SSID) and Password, or to reset them if you’ve forgotten your credentials. If you have a different modem, see here to identify the model and get steps for managing the network.
Good to know: If you're using Cogeco Wi-Fi Pods, the SSID and password will be managed through the Cogeco Wi-Fi app instead (see here for more information).
Select one of the following options to jump to a topic:
- Finding your default network name and password
- Changing your network name and password
- Resetting your network name and password
Finding your default network name and password
The default network name and password can be found on the sticker on the back of your modem (see below). If your modem has been Factory Reset, it will default to these credentials.
Changing your network name and password
Your Cogeco Wi-Fi network can be managed in your modem settings by logging in through your web browser.
- Ensure your device is connected to your network, either through Wi-Fi or by connecting directly to the modem via an Ethernet cable.
- In your web browser, go to the address 192.168.0.1
- At the ARRIS login screen, enter the following:
- Username: "admin".
- Password: The default Wi-Fi Password found on the sticker (see previous section).
- Click on the LOGIN button.
- Click the link beside 2.4GHz SSID.
- Important note: This modem has Band Steering enabled by default. When this feature is enabled, the modem will automatically apply the same Network Name and Password to the 5G network.
- Enter the Network Name (SSID) of your choosing.
- In the Change Network Password field, enter the password of your choosing. Note that passwords must be a minimum of 8 characters in length.
- Enter the 4-character CAPTCHA code shown in the box.
- Click the Save button.
- If you wish to disable Band Steering (not recommended), select the Disabled option next to Band Steering. You can then click on the link beside 5GHz SSID and repeat steps 6-9 to set a separate Network Name and Password for 5G.
- Click the Logout link at the top.
Resetting your network name and password
If you’ve forgotten the password you assigned to your wireless home network, you’ll need to reset your Wi-Fi credentials by restoring your modem to its default settings.
Good to know: If you haven't assigned a unique network name (SSID) and password, it should still be using the default credentials found on the back of the modem.
- To restore default settings, press and hold the reset button for 15 seconds.
- The reset button is in a hole on the back of the modem and can be pressed with a toothpick or other thin object.
- You can now log in using the modem's default network name and password, and customize them if desired.