How do I reset my digital receiver?

Article author
Cogeco support
  • Updated

You can reset your digital receiver through My Account, on the app or in a browser, or by unplugging the power, then plugging it back in (called power cycling).

Good to know:

  • After the reset, it will read “To be announced” in your guide for 30 minutes, and some channels may not work for the next 15 minutes.
  • If you're a former DERY/Axion customer who migrated to Cogeco, your equipment won't be available to view or activate on My Account.

Resetting your receiver on the app

  1. Open the My Account app and log in (download the app from Google Play or the App Store, or scan the QR code below).
  2. Select the Services tab.
  3. Select the Equipment tab.
  4. Locate the equipment you need to reset.
  5. Select Activate or reset.

Note: The My Account app is not currently available to former DERY/Axion customers who migrated to Cogeco.

Resetting your receiver in a browser

  1. Log in to My Account.
  2. Select Equipment from the side menu.
  3. Locate the equipment you need to reset from the Current Equipment list.
  4. Select Activate.

If you don’t have a My Account profile yet, register here.

Resetting your receiver by power cycling

  1. Unplug your receiver and wait 15 seconds.
  2. Plug it back in, then wait 60 seconds before turning it back on.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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