What do I do if I receive an error code on my EPICO box?

This error indicates the network has disconnected.

1. Check for outages in your area.
2. Check to see if other devices are affected.
   • If all devices are affected, there may be an issue with your Internet service.
   • If only the EPICO PVR is affected, refer to EPICO troubleshooting.

This error will appear if you are attempting to schedule a recording for a program but do not have recording rights for it. This is most common when trying to record a program/channel that is on a Free Preview.

If you receive this error, attempt going to that channel on live TV to ensure that you are subscribed to it.

• If you receive an error saying you are not subscribed, you will need to add this channel to view it. This can be done through My Account.
  
• If the channel works live but you still can’t record, please contact Technical Support.

Please contact Technical Support.

Please contact Technical Support.

1. Try pressing Channel Up or Channel Down on your remote.
2. Log out of EPICO and then log back in (Settings > Account Settings > Sign out).
3. Put the EPICO PVR into standby mode (press the power button on the remote), then turn it back on and go to Live TV.
4. Reboot the EPICO PVR (Settings > System > Restart System).

4-44-062 or
4-44-063

1. If your EPICO PVR is connected via Wi-Fi, open the analiti app and check for signal issues. If you see a red X indicating poor signal, attempt to optimize your Wi-Fi network.
2. Disable and re-enable Wi-Fi on your EPICO PVR (Settings > Android TV Settings > Network and Internet > Wi-Fi).

4-44-064,
4-44-065 or
4-44-066

1. If your EPICO PVR is connected via Wi-Fi, open the analiti app and check for signal issues. If you see a red X indicating poor signal, attempt to optimize your Wi-Fi network.
2. Try pressing Channel Up or Channel Down on your remote.
3. Reboot the EPICO PVR (Settings > System > Restart System).

• If the issue is with live TV/PPV, try to navigate away and then back to that channel (example: press CH+ and then CH- on your remote).
  
• If the issue is with VOD, exit the title and then attempt to rent it/watch it again.
  
• If the issue is with a recording, return to live TV and then re-attempt the recording.

This error will occur when you are watching a VOD, leave it paused for longer than 10 minutes, and then resume playing. When you dismiss the error it will exit you out of the VOD and back to the screen you were on before watching the VOD.

You can simply resume the VOD to continue viewing.

• Tip: To quickly resume a VOD you can select it from In Progress under your profile name in the EPICO menu.

Clear the cache on the EPICO App on the EPICO PVR:

1. Select Settings.
   
2. Select Android TV Settings.
   
3. Select Apps.
   
4. Select the Cogeco EPICO app.
   
5. Select Clear cache.
   
6. Select OK.

• If the issue is with live TV/PPV, try to navigate away and then back to that channel (example: press CH+ and then CH- on your remote).
• If the issue is with VOD, exit the title and then attempt to rent it/watch it again.
• If the issue is with a recording, return to live TV and then re-attempt the recording.
• If this is affecting all live TV channels:
  • Try changing the ends of the HDMI cable around.
  • Try a different HDMI cable if possible.
  • Try using another HDMI port on the television.

This error is caused by signal issues.

Run the analiti app to check for signal issues.

• If the box is connected via Wi-Fi and the signal to the box is poor, attempt Wi-Fi troubleshooting.
  
• If the Wi-Fi signal is passing, or you are connected via Ethernet, please contact Technical Support.

This error indicates an issue with the time and may occur when trying to watch Live TV or Recordings on the EPICO PVR.

1. Check to make sure the time is set to auto and shows the correct time zone:
   1. Go to Settings > Android TV Settings > Device Preferences > Date & time.
   2. Make sure Automatic date & time is set to "Use network provided time" and Set time zone is showing as "GMT-04:00".
      
2. If this does not resolve the issue, restart the EPICO PVR through Settings > System > Restart System.
3. If the issue is still not resolved, perform a Factory Reset. Please note that this will delete any installed apps and you will be required to complete the installation process again.

This error usually occurs when your EPICO PVR is not connected to your modem at home. The box will not work properly outside of your home network.

If you do receive this error while connected to your modem, please contact Technical Support.

This error occurs when trying to play a title that is outside of the possible restart window. Restart availability varies by channel but is typically 72 hours.

Note: If you are watching a live program and try to rewind past the start of that program, you will also receive this message. If you want to watch a program that was previously on, check out the Just Missed section to see if it's available, or use the Guide to look further back in the schedule (for more info, see our article on the Restart feature).

This error occurs when trying to play a program that has just finished recording. The EPICO server just needs time to process the recording before it can be played.

If after several minutes you are still receiving the error, please contact Technical Support.

This error occurs when there was an issue playing a video. Try to perform the action again.

This error may occur when attempting to view a recording, or when a recording has completed. You will then be unable to view that content and each time the error will be presented.

• If the recording is a series recording, cancel the scheduled series and reprogram it again.
• If the recording is not a series recording, there is no workaround at this time.
  

4-44-801 or
4-44-831

This error is caused by signal issues.

Run the analiti app to check for signal issues.

• If the box is connected via Wi-Fi and the signal to the box is poor, attempt Wi-Fi troubleshooting.
• If the Wi-Fi signal is passing, or you are connected via Ethernet, please contact Technical Support.

• If the issue is with live TV/PPV, try to navigate away and then back to that channel (example: press CH+ and then CH- on your remote).
  
• If the issue is with VOD, exit the title and then attempt to rent it/watch it again.
  
• If the issue is with a recording, return to live TV and then re-attempt the recording.
  

Restart the EPICO PVR:

1. Select Settings.
   
2. Select System.
   
3. Select Restart System.

This error can occur if your EPICO device is not on the latest version.

• EPICO PVR - check for updates (Settings > System > System Update).
• Desktop - make sure your browser is up to date.

This error occurs when the device is unable to connect to your My Account profile.

1. Check for outages in your area.
2. Verify that your username and password are correct by logging into My Account.
   
   • Note: If your username is more than 20 characters, it will not work with EPICO and will need to be shortened.
   • If you need to reset your credentials, click on the Forgot username or Forgot password buttons on this page.
     
3. Try logging into EPICO through another device (e.g., a second PVR or a mobile device).
   
4. If the error only occurs on one device, reset the device/app to its default settings and try to log in again.
   
   • If the error is occurring on a mobile device, delete the Cogeco EPICO app and re-download it.
     
   • If the error is occurring on a PVR, perform a Factory Reset.
     
5. If you are still not able to log in, please contact Technical Support.