Does my Cogeco equipment need to be returned or recycled?

To reduce waste and save you time, we now only ask you to return equipment if it can be re-used. If you have older equipment, we’ll ask you to recycle it instead. When you disconnect or change your service and no longer need the equipment, the agent will let you know if it needs to be returned.

Identifying Your Equipment

If you have multiple receivers and aren’t sure which one to return, the agent will let you know which model and also provide a serial number. You can then check the serial number on the barcode sticker on the bottom or back of the equipment to make sure it’s the right one.

The following equipment models must be returned:

• Managed Wi-Fi router: HT802
• Residential Digital Receivers: DCX3400-M, DCX3520e, DCX3510, DCX700, DCX3200, DCX525, DCT700, DC50X
• Phone modem power adapter: HT802
• Wi-Fi Pods and adapters: Plume SuperPod, Adtran SDG 841
• Optical Network Units: F5681V, 725GE, 803G, 812G-1, GP1100G
• Internet/Home Phone modems: ARRIS TG3452, Hitron CODA-4589, Sagemcom F@st 3896
• Internet router: ADTRAN SDG 854-V6
• EPICO PVRs (all models)

Recycling Equipment

If your equipment should be recycled, you can take it to any electronics recycling centre. Find an electronics recycling centre near you.

Returning Equipment

Equipment can be returned to us through Canada Post and we’ll take care of the shipping. Learn more about returning your equipment.