How do I return my equipment?

Heads up: There’s currently a Canada Post strike impacting equipment deliveries, paper bills and payments. Learn more about how the 2024 Canada Post strike might affect you.

Before getting started, please select your province below as the Canada Post steps are different in Ontario and Québec.

• Ontario
• Québec

Return Process for Ontario

Below you'll find instructions on how to return your equipment in Ontario, whether you’re upgrading or exchanging your hardware, or cancelling your services altogether. Please read the following information carefully and note that all equipment you’re returning to us needs to be in good working order.

Step 1: Pack up your equipment for return

1. Put the Cogeco equipment and accessories in a box.
2. Pack them carefully using newspaper or another packing material to fill in the empty spaces.
3. Seal the box with packing tape.

Step 2: Take it to a Canada Post outlet

1. Go to any Canada Post outlet. To locate your nearest Canada Post location, visit canadapost.ca.
2. Provide the following Return ID number to the Canada Post employee: PR489756.

We recommend that you make a note of the Canada Post tracking number for tracking purposes. When we receive your equipment, we’ll send a confirmation to the contact email address we have on your account (if you don’t see the message, check your spam/junk folder for an email from cogeco@communications.cogeco.ca).

Good to know:

• If you’re cancelling your services, you must let Cogeco know by email or phone before returning your equipment. If you haven’t already contacted us about cancelling, please contact our Customer Service department before sending your equipment back to us.
  • If you’re a Residential customer, contact us here.
  • If you’re a Business client, contact us here.
• For Business customers cancelling services: Some of your equipment may be picked up by the Cogeco technician while completing the disconnection. We'll advise you when cancelling if any equipment needs to be returned separately.
• For Ontario customers cancelling services: If we haven’t received your equipment within 21 days of the cancellation, a charge of between $125 and $400 per piece of equipment will be applied to your account, depending on the cost of the hardware. To avoid unnecessary charges, please return your equipment promptly after you have let us know that you’re cancelling.

Return Process for Québec

Below you will find instructions on how to return your equipment in Québec, whether you’re upgrading or exchanging your hardware, or cancelling your services altogether. Please read the following information carefully and note that all equipment you’re returning to us needs to be in good working order.

Step 1: Pack up your equipment for return

1. Put the Cogeco equipment and accessories in a box.
2. Pack them carefully using newspaper or another packing material to fill in the empty spaces.
3. Seal the box with packing tape.

Step 2: Take it to a Canada Post outlet

1. Go to any Canada Post outlet. To locate your nearest Canada Post location, visit canadapost.ca.
2. Provide the following Return ID number to the Canada Post employee: PR341976.

We recommend that you make a note of the Canada Post tracking number for tracking purposes. When we receive your equipment, we’ll send a confirmation to the contact email address we have on your account (if you don’t see the message, check your spam/junk folder for an email from cogeco@communications.cogeco.ca).

Good to know:

• If you’re cancelling your services, you must let Cogeco know by email or phone before returning your equipment. If you haven’t already contacted us about cancelling, please contact our Customer Service department before sending your equipment back to us.
  • If you’re a Residential customer, contact us here.
  • If you’re a Business client, contact us here.
• For Business customers cancelling services: Some of your equipment may be picked up by the Cogeco technician while completing the disconnection. We'll advise you when cancelling if any equipment needs to be returned separately.
• For Québec customers cancelling services: If we haven’t received your equipment within 21 days of the cancellation, you may incur additional charges. Your contract requires you to return your equipment within this timeframe and if you do not do so Cogeco can, as permitted by Law, claim an additional amount in damages. To avoid unnecessary charges, please return your equipment.