What do I need to know about SMS messages from Cogeco?

With our SMS (text messaging) program, we can send you important messages to keep you informed about events such as outages in your area and upcoming appointments. If you provide a mobile phone number as your contact number, we’ll automatically send you SMS notifications but they can be disabled at any time.

We’ll send notifications to advise you about the following:

• Upcoming equipment deliveries
• Upcoming technician visits
• Outages or scheduled maintenance

Good to know:

• SMS messages will usually only be sent between 8 a.m. and 9 p.m, but if you have an 8 a.m. appointment with a technician we might notify you as early as 7 a.m.
• If we need to confirm your identity over the phone, we might also send an SMS for multi-factor authentication (MFA) to prevent fraud.

Choose from one of the following topics to jump to a section:

• Cost
• Supported carriers
• About your mobile phone number
• Text requests

Cost

Cogeco doesn’t charge a separate fee for sending text messages. Message and data rates may apply for each text message sent or received, as outlined in your mobile phone service rate plan.

Supported carriers

Supported carriers may change from time to time, but currently include Bell Aliant, Bell Mobility, Eastlink, Fido, Mobilicity, Bell MTS, NorthernTel Mobility, Public Mobile, Rogers Wireless, SaskTel Mobility, Telebec Mobilite, TELUS Mobility, Videotron, Virgin Plus and WIND Mobile.

About your mobile phone number

You represent that you are the account holder for the mobile phone number(s) that you provided to us. To notify Cogeco of a change to your mobile phone number, contact us.

• If you’re a residential customer, contact us here.
• If you’re a business client, contact us here.

For more information on our commitment to privacy, our terms and conditions, and other relevant policies, consult the following pages: Privacy and Anti-Spam and Terms and Conditions.

Text requests

To stop receiving texts or get more info, you can also text us back at the same number using the codes below:

• To stop receiving SMS messages from Cogeco, text STOP
• To get help, text INFO
• To resume getting SMS messages from Cogeco if you have previously unsubscribed, text JOIN

Note: These replies will only affect the type of message you responded to. For example, if you reply STOP after an outage notification, you may still receive appointment notifications.