Error Code | Issue | Steps to troubleshoot issue |
---|---|---|
C1, C2, C4, C7, C301, C302, C304, C307 | There is an issue with the MoCA network equipment. |
If you cannot restart the box from the TiVo menus, you will need to powercycle the box:
If the problem persists, please contact Cogeco Technical Support. |
C3, C303 | There is a problem with your network router. If you have many devices on your network, you may need to try again in a few minutes or increase the number of IP addresses the router can assign. If you have a small network, try rebooting your router. (The DHCP server did not supply an IP address.) |
If you cannot restart the box from the TiVo menus, you will need to powercycle the box:
If the problem persists, please contact Cogeco Technical Support. |
C5, C305 | There is a problem with your network settings. The specified IP address (x.x.x.x) is already in use by another device on the network. Change the TiVo box's network settings to use a different (and unused) IP address. |
If the box is using a static IP address, then it will need to be changed. For more information, please go to General Networking Troubleshooting Tips If the problem persists, please contact Cogeco Technical Support. |
C6, C10, C306, C310 | There is a problem with your network settings. The TiVo box was unable to connect to your MoCA network. |
If the problem persists, please contact Cogeco Technical Support. |
C21, C22, C32, C321, C322, C332 | There is a problem with the DNS settings on your network. | If you have set up your own DNS server (not common), you will need to verify that it is running and is properly configured. You may want to restart it. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider. (The DNS server was located, but it is not responding properly.) |
C101, C108 | There is an issue with one of your network devices, which may not be supported by TiVo Service from Cogeco. |
If you are having issues with Cogeco-provided devices, please go to: If the problem persists, please contact Cogeco Technical Support. |
C105, C109 | Problem with network settings. |
If the problem persists, please contact Cogeco Technical Support. |
C111, C112, C113, C114, C115, C116 | Your network connection has been interrupted. This may be because of a temporary problem with your home network or with the connection to your TiVo PVR. |
Please wait a few minutes then try to access the feature you want again. If the problem persists, follow the steps below to restart your TiVo PVR:
If these steps do not resolve your issue, consult our General Networking Troubleshooting Tips. If you’re still having trouble, please contact technical support. |
C501 | You’re trying to use the “What to Watch Now” feature right after powering up or rebooting your TiVo PVR |
We recommend you wait 30 minutes, then try using the “What to Watch Now” feature again. If you’re still having trouble, please contact technical support. |
Comments
0 comments
Please sign in to leave a comment.