What do I do if I receive a TiVo Error Message starting with C?

Article author
Cogeco support
  • Updated

Note: If the error code you have received is not on this list, please refer to our article on troubleshooting your TiVo connection.

 
Error Code Issue Steps to troubleshoot issue
C2, C4 There is an issue with the MoCA network equipment.
  1. Verify that your coax connections are secure.
  2. Restart your TiVo box by going to:
    TiVo Central > Menu > Help > Restart Box.

If you cannot restart the box from the TiVo menus, you will need to powercycle the box:

  1. Remove the power cord from the back of the box.
  2. Wait at least 15 seconds and then reinsert the power cord.
  3. If these steps do not resolve your issue, please go to: General Networking Troubleshooting Tips

If the problem persists, please contact Cogeco Technical Support.

C27, C127, C130, C133

There is an issue with the MoCA connection.
  1. Verify that your coax connections are secure.
  2. Reset your modem by pressing a straightened paperclip into the small Reset hole on the back of the device and holding it for three seconds (for more detail, see How do I reset my modem?).
  3. Restart your TiVo box by going to:
    TiVo Central > Menu > Help > Restart Box.

If you cannot restart the box from the TiVo menus, you will need to powercycle the box:

  1. Remove the power cord from the back of the box.
  2. Wait at least 15 seconds and then reinsert the power cord.
  3. If these steps do not resolve your issue, please go to: General Networking Troubleshooting Tips

C421, C422

The TiVo Mini is unable to access the TiVo DVR.
  1. Perform a Guided Setup on the Mini by going to TiVo Central > Menu > Help > Reset to Defaults > Repeat Guided Setup (for more detail, see the Activation steps in How do I replace my TiVo HD Receiver?).
  2. Connect to the TiVo Service on the DVR by going to TiVo Central > Menu > Settings > Network Settings > TiVo Service Connection.
  3. Unplug power from all TiVo devices, then reset the modem (for more detail, see How do I reset my modem?).
  4. After the modem comes online, connect the DVR first, followed by the Minis.
C501 You’re trying to use the “What to Watch Now” feature right after powering up or rebooting your TiVo PVR.

We recommend you wait 30 minutes, then try using the “What to Watch Now” feature again.

If you’re still having trouble, please contact Technical Support.

 

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