What do I do if I receive a TiVo Error Message starting with C?

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Cogeco support
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TiVo® Error Codes with problem source and steps to troubleshoot the issue

Error Code Issue Steps to troubleshoot issue
C1, C2, C4, C7, C301, C302, C304, C307 There is an issue with the MoCA network equipment.
  1. Verify that your coax connections are secure
  2. Restart your TiVo box by going to:
    TiVo Central > Menu > Help > Restart the TiVo box.

If you cannot restart the box from the TiVo menus, you will need to powercycle the box:

  1. Remove the power cord from the back of the box.
  2. Wait at least 15 seconds and then reinsert the power cord.
  3. If these steps do not resolve your issue, please go to: General Networking Troubleshooting Tips

If the problem persists, please contact Cogeco Technical Support.

C3, C303 There is a problem with your network router. If you have many devices on your network, you may need to try again in a few minutes or increase the number of IP addresses the router can assign. If you have a small network, try rebooting your router. (The DHCP server did not supply an IP address.)
  • Restart your TiVo box by going to:
    TiVo Central > Menu > Help > Restart Box.

If you cannot restart the box from the TiVo menus, you will need to powercycle the box:

  1. Remove the power cord from the back of the box.
  2. Wait at least 15 seconds and then reinsert the power cord.
  3. If these steps do not resolve your issue, please go to: General Networking Troubleshooting Tips

If the problem persists, please contact Cogeco Technical Support.

C5, C305 There is a problem with your network settings. The specified IP address (x.x.x.x) is already in use by another device on the network. Change the TiVo box's network settings to use a different (and unused) IP address.

If the box is using a static IP address, then it will need to be changed. For more information, please go to General Networking Troubleshooting Tips

If the problem persists, please contact Cogeco Technical Support.

C6, C10, C306, C310 There is a problem with your network settings. The TiVo box was unable to connect to your MoCA network.
  1. Verify that your coax connections are secure
  2. Check your network settings under 
    TiVo Central > Menu > Settings > Network Settings.
  3. Restart your TiVo box by going to:
    TiVo Central > Menu > Help > Restart Box.
  4. If you cannot restart the box from the TiVo menus, you will need to powercycle the box:
    - Remove the power cord from the back of the box.
    - Wait at least 15 seconds and then reinsert the power cord.
  5. If these steps do not resolve your issue, please go to General Networking Troubleshooting Tips

If the problem persists, please contact Cogeco Technical Support.

C21, C22, C32, C321, C322, C332 There is a problem with the DNS settings on your network. If you have set up your own DNS server (not common), you will need to verify that it is running and is properly configured. You may want to restart it. Otherwise, try again in a few minutes, and if you continue to experience this problem contact your Internet Service Provider. (The DNS server was located, but it is not responding properly.)
C101, C108 There is an issue with one of your network devices, which may not be supported by TiVo Service from Cogeco.

If you are having issues with Cogeco-provided devices, please go to:

If the problem persists, please contact Cogeco Technical Support.

C105, C109 Problem with network settings.
  1. Change the TiVo box network settings to use a different (and unused) IP address. If the box is using a static IP address, then it will need to be changed
  2. If these steps do not resolve your issue, please go to:

If the problem persists, please contact Cogeco Technical Support.

C111, C112, C113, C114, C115, C116 Your network connection has been interrupted. This may be because of a temporary problem with your home network or with the connection to your TiVo PVR.

Please wait a few minutes then try to access the feature you want again. If the problem persists, follow the steps below to restart your TiVo PVR:

  1. Press the TiVo Central button on your remote.
  2. Select Menu.
  3. Select Help.
  4. Select Restart Box.
  5. Confirm the box reset by pressing the thumbs down 👎 button 3 times, then pressing Enter. Your TiVo PVR will shut down for 3 to 5 minutes.
  6. If you’re unable to restart your TiVo PVR from the TiVo menu, unplug your TiVo PVR. Then, wait 10 seconds and reinsert the power cord.

If these steps do not resolve your issue, consult our General Networking Troubleshooting Tips.

If you’re still having trouble, please contact technical support.

C501 You’re trying to use the “What to Watch Now” feature right after powering up or rebooting your TiVo PVR

We recommend you wait 30 minutes, then try using the “What to Watch Now” feature again.

If you’re still having trouble, please contact technical support.

 

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