What do I do if I receive a TiVo Error Message starting with V?

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Cogeco support
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Note: If the error code you have received is not on this list, please refer to our article on troubleshooting your TiVo connection.

 
Error Code Issue Steps to troubleshoot issue
V52, V53 "Problem with the signal on this channel. Trying again." message received when entering Live TV or tuning to another channel.
  1. Make sure all cables are securely connected at both ends
  2. Reboot the TiVo device by unplugging the power cord for 15 seconds, then plugging it back in.
  3. If the error remains, contact Cogeco Technical Support (see Residential or Business contacts).
V58 "This channel is not authorized." is displayed when tuning to a channel, entering Live TV, or selecting a program in the Guide. This message means the data is locked for that cable channel.

First, make sure you already subscribed to the channel. See how to modify your channel selection.

If you're subscribed, try the following these steps:

  1. See if there is an outage in your area (see Residential or Business outages).
  2. Reset your modem. To do so, insert a straightened paperclip into the reset or reboot hole located on the back of the modem. Press in for 3 seconds, then release. The modem will try to resynchronize with the Cogeco network, which can take up to 2 minutes.
  3. Verify your TiVo Service Connection:
    Access TiVo Central on your screen, then Menu > Settings > Network Settings > TiVo Service Connection.
  4. Restart your main TiVo device:
    Access TiVo Central on your screen, then Menu > Help > Restart Box > Press Thumbs Down 3 times and then Enter.

If you’re still experiencing problems after completing the steps above, contact our Technical Support (see Residential or Business contacts).
V66 The TiVo DVR is unable to display any TV channels.

Contact Cogeco Technical Support (see Residential or Business contacts).
V70, V71, V79, V80, V81, V82, V85, V86 There is an issue in the connection between your TiVo devices. Contact Cogeco Technical Support (see Residential or Business contacts).
V87 The connection to the Host DVR has been interrupted due to a network problem, unplugged device, or reboot.
  1. Ensure that the box has not lost power or been restarted. Once power is restored and/or a restart is complete, you'll be able to continue viewing your program.
  2. Force a connection to the TiVo service by going to:
    TiVo Central > Menu > Settings > Network Settings > TiVo Service Connection.
  3. Restart the DVR by going to:
    TiVo Central > Menu > Help > Restart Box.

If the above steps did not resolve your issue, contact Cogeco Technical Support (see Residential or Business contacts).
V99 There is a problem with the signal on this channel.

This is usually related to a V52 or V53 issue on the Main DVR. If you're receiving a V52/V53 as well, troubleshoot that first to resolve the V99. 

If you don't see a V52/V53 error on the Main DVR, restart the Mini by going to: TiVo Central > Menu > Help > Restart Box.
V112, V113 There is an issue in the connection between your TiVo devices.

Please refer to: General Networking Troubleshooting Tips 

If the problem persists, contact Cogeco Technical Support (see Residential or Business contacts).
V117 There is an issue with one of your TiVo devices. One of your devices may not be supported by TiVo Service from Cogeco.

If you're having issues with Cogeco-provided devices, refer to our General Networking Troubleshooting Tips 

If the problem persists, contact Cogeco Technical Support (see Residential or Business contacts).

V201, V203, V208, V209, V301

 This application is not currently available.
  1. The TiVo service may be experiencing temporary difficulty. Wait for several minutes and access the application again.
  2. Force a connection to the TiVo service by going to:
    TiVo Central > Menu > Settings > Network Settings > TiVo Service Connection.

If the problem persists, contact Cogeco Technical Support (see Residential or Business contacts).
V202 The show you requested is not available. Please try again in a few minutes.

This message is displayed when you select a video that has expired between the time you entered the screen and selected the video. Try again later.

If the error continues, contact Cogeco Technical Support (see Residential or Business contacts).
V205, V206, V214 Cogeco On Demand is temporarily unavailable. Please try again in a few minutes. If the error continues, contact Cogeco Technical Support (see Residential or Business contacts).
V315 When selecting an application from the TiVo application menu, error code V315 and the message Applications temporarily unavailable appear.

Restart your TiVo receiver by following these steps:

  1. Go to the Menu section of your receiver.
  2. Select Help then Restart Box.
  3. For security purposes, press the thumbs down 👎button 3 times, then press Enter.

The shortcut to Netflix is still available on channel 661.
V425 The unit may not be configured correctly.

Contact Cogeco Technical Support (see Residential or Business contacts).

 

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