What do I do if I receive a TiVo Error Message starting with M?

Article author
Cogeco support
  • Updated

Follow the steps below to troubleshoot your TiVo service. If the error code you received isn’t on the list, refer to our article on troubleshooting your TiVo connection.

Error Code Issue Steps to troubleshoot the issue
M59, M60, M63 The TiVo box has no information about upcoming programming for the guide. Until the TiVo box connects successfully, shows will not be recorded.
  1. Verify that your coax connections are secure.
  2. Try to connect to the Internet with another device.
    • If you can connect, continue to step 3.
    • If no devices can connect, there may be a problem with your Internet service.
  3. Attempt to connect to the TiVo server by going to TiVo Central > Menu > Settings > Network Settings > TiVo Service Connection.
  4. If the connection fails, refer to our article on troubleshooting your TiVo network.

If the problem persists, please contact technical support.

M62 Channel Lineup Notification
  • An M62 message informs you of any changes to your channel lineup and usually doesn’t require any action.
  • If you aren’t receiving the correct lineup after the change, try performing a Repeat Guided Setup by going to TiVo Central > Menu > Help > Reset to Defaults > Repeat Guided Setup (for a more detailed walkthrough refer to our support article).
  • If the problem persists, please contact technical support.


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