Follow the steps below to troubleshoot your TiVo service. If the error code you have received is not on this list, please refer to our article on troubleshooting your TiVo connection.
|Steps to troubleshoot issue
|The device could not complete the Guided Setup.
Test the Internet connection by going to TiVo Central > Menu > Settings > Network Settings > Network Troubleshooting > Internet Connection.
- Reboot the TiVo device by unplugging the power cord for 15 seconds, then plugging it back in.
If the problem persists, please contact Cogeco Technical Support (see Residential or Business contacts).
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