How do I update my contact information with Cogeco if my email address or phone number has changed?

Updating your contact information with us is easy. See below for steps.

Updating your contact email address on the My Account app

1. Open the My Account app and log in (download the app from Google Play or the App Store, or scan the QR code below).
   
2. Select the Settings tab.
3. Select Personal information.
4. Select Edit next to Email address.
5. Enter your new email address in the Email address field.
6. Select Update email.

Updating your contact email address on My Account in a browser

1. Log in to My Account.
2. Select Account settings from the side menu.
3. Enter your new email address in the Email address field.
4. Select Save at the bottom of the page.

If you don’t have a My Account profile yet, register here.

Good to know: Modifying your contact email address will not change where your eBills are sent. To change your address for eBilling, refer to our article on changing your eBilling address.

Updating your phone number

To change your phone number, contact us and a local agent will help.

• If you’re a Residential customer, you can start a chat here and ask for a “live agent” or see other ways to contact us.
• If you’re a Business client, contact us here.