What do I do if I forgot my Parental Control access PIN?

Article author
Cogeco support
  • Updated

The system allows 5 attempts to enter your Personal Identification Number (PIN).

If after 5 attempts, you cannot access your parental controls, you must wait 30 minutes before retrying to enter your PIN.

If you do not remember your code, please contact our Technical Support team and they will reset your code for you (see Residential or Business contacts).

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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