Why does the guide information say "To Be Announced"?

Article author
Cogeco support
  • Updated

The receiver can take between 30-60 minutes to load after an installation, a power failure or a receiver reset from our technical department. During this time, the channels themselves should work but the info will read "To Be Announced" and the menu will be inaccessible until it downloads.

If it has been more than one hour and your guide still says "To Be Announced", unplug your receiver and wait 15 seconds. Plug the power back in and wait 30 minutes before pressing Guide or Menu, so the information is downloaded correctly.

After 30 minutes, if the guide still says "To Be Announced", please contact Technical Support.

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