Why isn’t my phone ringing?

Article author
Cogeco support
  • Updated
  • First, check that your ringer is on and the volume is high enough.
  • If you are subscribed to Call Forwarding, it might be activated. Dial *73 to deactivate it.
  • If you only have one phone line, check that the phone wire is plugged into TEL1 on the back of the modem, not TEL2.
    • If you have two lines, check that each wire is plugged into its respective port.
  • If your phone still does not ring, unplug all of your phones from their wall jacks and test them one at a time.
    • To do this, plug one phone back into the wall jack and check for a dial tone. If there is still no dial tone, unplug this phone and try with another phone.

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