Why isn’t my phone ringing?

Article author
Cogeco support
  • Updated
  • First, check that your ringer is on and the volume is high enough.
  • If you're subscribed to Call Forwarding, it might be activated. Dial *73 to deactivate it.
  • If you only have one phone line, check that the phone wire is plugged into TEL1 on the back of the modem, not TEL2.
    • If you have two lines, check that each wire is plugged into its respective port.
  • If your phone still does not ring, unplug all of your phones from their wall jacks and test them one at a time.
    • To do this, plug one phone back into the wall jack and check for a dial tone. If there is still no dial tone, unplug this phone and try with another phone.

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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