Why do I sometimes lose sound during a call?

First, check to see if the issue is with your cordless phone. Check the status of your wireless phone’s batteries or try calling from a corded phone.

If the issue only affects your cordless phone

This problem is generally caused by interference with the wireless signals.

• Make sure that no wireless devices (router, telephone base, etc.) are near the modem. If there is one, move the device a minimum of 60 cm (2 feet) from the modem.
• Your wireless router may be on the same frequency as your wireless phone. If you are using a third-party router, unplug your router from the electrical outlet to see if the problem is still occuring.
• The problem may also be due to cables or hardware that uses radio frequencies. If you are unable to find the cause of the problem, please contact our technical support.
  • If you’re a Residential customer, contact us here.
  • If you’re a Business client, contact us here.

If the issue affects all phones

Please contact technical support so that we can check the signal to your modem.

• If you’re a Residential customer, contact us here.
• If you’re a Business client, contact us here.