What do I do if I can’t send or receive text messages through Cogeco Mobile?

If you’re unable to send or receive text messages (SMS), here are some things to try:

• Check your signal strength. Look at the top right of your phone’s screen for the signal strength level to ensure your phone is within a coverage zone and has a strong connection.
• Restart your device (this often resolves temporary network or software issues).
• Verify that your account is in good standing and hasn’t been suspended for any reason.

Still not working? Contact Cogeco Mobile support.