What do I do if I’m unable to receive calls on my phone through Cogeco Mobile?

If you can’t receive calls, here are some things to try:

• Check your signal strength. Look at the top right of your phone’s screen for the signal strength level to ensure your phone is within a coverage zone and has a strong connection.
• Make sure settings such as Airplane Mode, Do Not Disturb and call forwarding are turned off.
• Restart your device (this often resolves temporary network or software issues).
• Verify that your account is in good standing and hasn’t been suspended for any reason.
• Test your SIM card in another phone to help determine whether the issue is with the SIM or with the phone itself.

If you’re still having trouble with calls after taking these steps, contact Cogeco Mobile support.