I’m travelling outside of Canada and my mobile service isn't working. What do I do?

If you’re out of the country and your mobile service isn’t working, here are some things to try:

Make sure roaming is enabled in your phone’s settings. This is required for your phone to work outside of Canada.
Restart your device to refresh your network connection.
Verify that your account is in good standing and hasn’t been suspended for any reason.
If your phone doesn’t automatically connect to a local network, try selecting one manually in your phone’s network settings.

Good to know: It’s possible you’re in a country or region outside of Cogeco Mobile’s roaming coverage.