How do I connect my IoT device to my Cogeco home network?

When installing an IoT device, such as a smart light bulb or door lock, the setup instructions might prompt you to connect it through an app or website since the device itself doesn’t have a way for you to select your Wi-Fi network.

Your IoT device should come with setup instructions, and they’ll usually involve visiting a website or installing an app from the device’s manufacturer, and then entering the device’s serial number. The site or app will allow you to select a network name (SSID) and enter a password and then send that information to the IoT device so that it can connect on its own after that.

If your network name or password ever change, you’ll need to use the site or app again to update the credentials.

Good to know:

• The Cogeco Wi-Fi app is only compatible with devices that support WPA2-PSK (AES) or higher security protocols. Some older IoT devices might not be able to connect to the network if they can’t be updated.
• Some IoT devices are only compatible with 2.4 GHz networks so you may not be able to connect if your mobile device is connecting to the 5 GHz network. As a workaround, you can temporarily connect your mobile device to the 2.4 GHz network while you connect the IoT device.
  
  • If you use the Cogeco Wi-Fi app to manage your network, you can do this with IoT onboarding mode.
  • If you don’t use the Cogeco Wi-Fi app, one of our technical support reps can put your network in 2.4 GHz mode temporarily.
    
    • If you’re a Residential customer, contact us here.
    • If you’re a Business client, contact us here.