How do I make a payment arrangement?

If your bill is overdue and you'd like to make payment arrangements, you can let us know through My Account, or you can reach an agent by chat or over the phone. See below for steps.

Good to know: If your services have been suspended, they’ll be restored once the arrangements are noted on your account. This will also prevent future interruptions.

Making payment arrangements through My Account

You can make payment arrangements directly through My Account by following a few easy steps with on-screen instructions:

• In the My Account app: Select My payment arrangements from the Billing tab.
• In a browser: Select the Payment Arrangements tab from the Billing page.

When making arrangements on My Account, you’ll need to arrange for the full payment but this can be split into multiple payments over the next few weeks. The arrangements will be noted on your account within 30-60 minutes.

You can also make adjustments to your pending arrangements, even if you originally made them with an agent.

Note: You won’t see the option to make payment arrangements when your account is overdue or if you’re signed up for pre-authorized payments. You can still make arrangements with an agent if needed.

Making payment arrangements by chat

To make payment arrangements by chat, just select the chat icon at the bottom of most pages on cogeco.ca. This will start a chat with Sam, Cogeco’s Virtual Assistant. Just ask Sam for a live agent and then ask for billing. One of our billing agents will help you and can transfer you to Credit & Collections if needed.

• Ontario Collections hours:
  
  • Monday to Friday: 8 a.m. to 7 p.m.
  • Weekends and holidays: closed
• Quebec Collections hours:
  
  • Monday to Friday: 8:30 a.m. to 7 p.m.
  • Weekends and holidays: closed

You can also chat with us from the Support tab in the My Account app.

Making payment arrangements by phone

To make payment arrangements by phone, please contact the Credit & Collections department at 1-866-232-9017 (Ontario) or 1 866-553-1244 (Quebec).

• Ontario hours:
  
  • Monday to Friday: 8 a.m. to 7 p.m.
  • Weekends and holidays: closed
• Quebec hours:
  • Monday to Friday: 8:30 a.m. to 7 p.m.
  • Weekends and holidays: closed