If your Cogeco modem is used for Home Phone service and was installed before 2019, you'll likely find a metal security sleeve over the cable connector to prevent it from being moved. This might be attached to the modem itself, or on a splitter the modem is connected to. In 2019 we stopped installing security sleeves in order to allow for more self-installation and more convenient service.
If you're moving and need to remove the modem to take it to your new address, we’ll send you a special unlocking tool.
- Align the unlocking tool with the cable.
- Push the tool down towards the security sleeve until it's firmly connected.
- Using the handle, rotate the tool counterclockwise until the cable is separated from the modem.