How do I reset my fibre optic modem?

If you’re having trouble connecting to the Internet, we might ask you to reset your modem as one of the troubleshooting steps. You can do this through My Account, by unplugging it for a few seconds or using the reset button. See below for steps to reset through My Account or follow the instructions for your modem model.

Good to know: After the modem comes back online, your Cogeco Wi-Fi Pods and extenders should reconnect automatically. Learn more about checking the connection status of your pods and extenders through the Cogeco Wi-Fi app.

Resetting through My Account

1. Open My Account and log in.
2. Select the Equipment tab.
3. Look for your modem in the Current equipment table and select Reset.
   

Sagemcom F@st 5681

• Unplug the power for a few seconds and then plug it back in. Or, insert a straightened paperclip, toothpick or similar object into the RESET hole located on the side of the modem. Press the paperclip in for 3 seconds, then release.
• The modem will try to resynchronize with the Cogeco network, which can take up to 5 minutes.

Calix 725

• Contact technical support to have the modem reset.
• The modem will try to resynchronize with the Cogeco network, which can take up to 5 minutes.

Calix 803 or Calix 812

• Unplug the power for a few seconds and then plug it back in.
• The modem will try to resynchronize with the Cogeco network, which can take up to 5 minutes.