How do I factory reset my EPICO 4K Cloud PVR?

A factory reset is sometimes needed when troubleshooting to resolve issues by restoring the device to its original settings. You can do this using the EPICO menu or by pressing a button on your receiver. Choose your method, then follow the steps below.

Good to know:

• Many technical issues can be resolved just by resetting the box without needing to factory reset it. To perform a soft reset, unplug the power cable for a few seconds and then plug it back in, or go to Settings > System > Restart System.
• After performing a Factory Reset, you’ll be prompted to perform a full setup again, including signing in with your My Account and Google profiles (refer to our EPICO setup article for full instructions if needed).
• Your remote will no longer be paired with the EPICO 4K Box so you’ll need to hold the 7 and 9 buttons until the light at the top flashes to put the remote into IR mode and point it at the box for it to respond. You can then re-pair the remote during the box setup.
• All apps on the EPICO 4K Box will need to be re-downloaded and authorized, and parental controls will need to be set up again.

Resetting through the EPICO menu

1. From the main EPICO menu, go to Settings.
2. Select Android TV Settings.
3. Select Device Preferences.
4. Select About.
5. Select Factory reset or Reset.
6. Select Factory reset or Reset again to confirm.

Resetting with the Bluetooth button (Technicolor model)

If your EPICO 4K Box has a Bluetooth button on the side as pictured below, follow these steps:

1. Hold down the Bluetooth button on the right side of the EPICO 4K Box.
   
   
   
2. Wait 10 seconds and then unplug the power while still holding the Bluetooth button down.
3. Wait 5 seconds and then plug the power cable back into the EPICO PVR while still holding the Bluetooth button down.
4. After 10 seconds of holding the Bluetooth button, you should see a message on screen saying Erasing with a circle logo.

Good to know: If the reset steps were not successful the box will boot up normally.

Resetting with the Reset button (Sagemcom model)

If your EPICO 4K Box has a Reset button on the back as pictured below, hold down the Reset button until the Factory Data Reset message appears on screen (approximately 10 seconds).

Your box will display a message saying Factory Data Reset - Restarting and then reboot. You’ll briefly see a message on screen saying Erasing with a circle logo and then it’ll begin the setup process.

Good to know: If you let go of the Reset button before the reset message appears, the box will reboot normally without running the factory reset.