What do I do if I receive a TiVo Error Message starting with M?

Article author
Cogeco support
  • Updated

Note: If the error code you have received is not on this list, please refer to our article on troubleshooting your TiVo connection.

Error Code Issue Steps to troubleshoot issue
M59, M60, M63 The TiVo box has no information about upcoming TV shows & movies. Please connect to the TiVo service now. Until the TiVo box connects successfully, shows will not record.
  1. Verify that your coax connections are secure.
  2. Can you connect to the Internet with another device?
    • If you can, continue to the Step 3.
    • If not, there may be a problem with your Internet service.
  3. Force a connection to the TiVo service by going to:
    TiVo Central > Menu > Settings > Network Settings > TiVo Service Connection.
  4. Consult our General Networking Troubleshooting Tips

If the problem persists, please contact Cogeco Technical Support.

M62 Channel Lineup Notification

An M62 message informs you of any changes to your channel lineup (e.g. channels added or removed), and usually does not require any action. 

If you are not receiving the correct lineup after the change, try performing a Repeat Guided Setup by going to TiVo Central > Menu > Help > Reset to Defaults > Repeat Guided Setup (for more detail, see How do I perform a Repeat Guided Setup on my TiVo box?).

If the problem persists, please contact Cogeco Technical Support.


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Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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