Note: If the error code you have received is not on this list, please refer to our article on troubleshooting your TiVo connection.
|Error Code||Issue||Steps to troubleshoot issue|
|M59, M60, M63||The TiVo box has no information about upcoming TV shows & movies. Please connect to the TiVo service now. Until the TiVo box connects successfully, shows will not record.||
If the problem persists, please contact Cogeco Technical Support.
|M62||Channel Lineup Notification||
An M62 message informs you of any changes to your channel lineup (e.g. channels added or removed), and usually does not require any action.
If you are not receiving the correct lineup after the change, try performing a Repeat Guided Setup by going to TiVo Central > Menu > Help > Reset to Defaults > Repeat Guided Setup (for more detail, see the Activation steps in How do I replace my TiVo HD Receiver?).If the problem persists, please contact Cogeco Technical Support.