How do voice callers reach me on IP Relay?

Article author
Cogeco Support
  • Updated

Voice callers can simply dial our toll free IP Relay number, 1-855-308-5160, and provide the IP Relay operator with your dedicated 9-digit number. The IP Relay operator will connect to your IP number.

Receiving Calls with the app

Once you've downloaded the Cogeco IP Relay app and signed in, you'll receive a push notification when you receive a call. When you open the app, you'll see the voice caller's name and number and can either accept or decline the incoming call.

Receiving Calls with the web platform

When using the IP Relay web platform, you must have it open in a browser to receive incoming calls. The voice caller’s name and number will be displayed in a banner at the top of the page and you'll have the option to accept or decline the incoming call. You'll also receive a desktop notification if your computer settings allow notifications from the browser.

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