What do I do if I receive a TiVo Error Message starting with V?

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Cogeco support
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TiVo® Error Codes with problem source and steps to troubleshoot the issue
Error Code Issue Steps to troubleshoot issue
V53 "Problem with the signal on this channel. Trying again." when entering Live TV or tuning to another channel.
  1. Reboot the TiVo device by unplugging the power cord for 15 seconds, then plugging it back in.
  2. If rebooting doesn't remove the error, make sure all cables are securely connected at both ends, particularly the coaxial cable that provides your cable TV signal.
  3. If the error remains, please contact Cogeco Technical Support.
V58 "This channel is not authorized." is displayed when tuning to a channel, entering Live TV, selecting a program in the Guide. This message means the data is locked for that cable channel.

First, make sure you already subscribed to the channel. See how to modify your channel selection.

If you subscribed, try the following these steps:

  1. See if there is an outage in your area.
  2. Reset your modem. To do so, insert a straightened paperclip into the reset or reboot hole located on the back of the modem. Press in for 3 seconds, then release. The modem will try to resynchronize with the Cogeco network, which can take up to 2 minutes.
  3. Verify your TiVo Service Connection:
    Access TiVo Central on your screen, then Menu > Settings > Network Settings > TiVo Service Connection.
  4. Restart your main TiVo device:
    Access TiVo Central on your screen, then Menu > Help > Restart Box > Press Thumbs Down 3 times and then Enter.
  5. If the resetting of your modem didn’t work, visit My Account to reactivate your modem.
    Log into My Account and select TV > View my equipment > Activate/Reactivate.

If you’re still experiencing problems after completing the steps above, please contact our technical support.
The TiVo box is unable to display any TV channels. This is most likely caused by a problem with the CableCARD.

Please contact Cogeco Technical Support.
V67 Information about your TV channels is not currently available.

Please go to:
TiVo Central > Settings > Network Settings > TiVo Service Connection.

When it completes, connect a second time. This should restore information about TV channels and shows. 

Additional information:
V69 You are having issues with your home network performance. Please go to:  General Networking Troubleshooting Tips 
V70, V71, V79, V80, V81, V82, V85, V86 There is an issue in the connection between your TiVo devices. Please contact Cogeco Technical Support.
V87 The connection to the Host DVR has been interrupted due to a network problem, unplugged device, or reboot.
  1. Ensure that the box has not lost power or been restarted. Once power is restored and/or a restart is complete, you will be able to continue viewing your video.
  2. Force a connection to the TiVo service by going to:
    TiVo Central > Menu > Settings > Network Settings > TiVo Service Connection.
  3. Restart the DVR by going to:
    TiVo Central > Menu > Help > Restart Box 

If the above steps did not resolve your issue, please contact Cogeco Technical Support.
V89 Live TV Unavailable - Host Repeating Guided Setup.

The TiVo box is repeating its Guided Setup.

When the TiVo box has completed its setup, you will be able to watch Live TV at that time.
V90 Live TV Unavailable - Host Blocking Tuners
  • The DVR is performing a task that requires access to all of its tuners.
  • When the DVR has completed this task, you will be able to watch Live TV at that time.
V91 Cogeco On Demand Unavailable - Host Restarting

The TiVo box is restarting.

When the TiVo box has started up again, you will be able to watch On Demand at that time. 
V92 Cogeco On Demand Unavailable - Host Repeating Guided Setup

The TiVo box is repeating its Guided Setup.

When the TiVo box has completed its setup, you will be able to watch On Demand at that time.
V93 Cogeco On Demand Unavailable - Host Blocking Tuners

The DVR is performing a task that requires access to all of its tuners.

When the DVR has completed this task, you will be able to watch On Demand at that time. 
V94, V101, V102, V103, V104, V106, V112, V113, V114 There is an issue in the connection between your TiVo devices.

If the problem persists, please contact Cogeco Technical Support.
V115 The TiVo service could not be reached because of a network issue. There may be a temporary problem with your network or one of the devices may have become unplugged.
  1. Ensure that the TiVo box has not lost power or been restarted. Once power is restored and/or a restart is complete, you will be able to continue viewing your video.
  2. Force a connection to the TiVo service by going to:
    TiVo Central > Menu > Settings > Network Settings > TiVo Service Connection.

If the above steps did not resolve your issue, please contact Cogeco Technical Support.
V117, V120, V122, V124 There is an issue with one of your TiVo devices. One of your devices may not be supported by TiVo Service from Cogeco.

If you are having issues with Cogeco-provided devices, please go to: General Networking Troubleshooting Tips 

If the problem persists, please contact Cogeco Technical Support.
V201 This application is not currently available.
  1. The TiVo service may be experiencing temporary difficulty. Wait for several minutes and access the application again.
  2. Force a connection to the TiVo service by going to:
    TiVo Central > Menu > Settings > Network Settings > TiVo Service Connection.

If the problem persists, please contact Cogeco Technical Support.
V202, V217, V218, V222 The show you requested is not available. Please try again in a few minutes.

The message displayed when you select a video has expired between the time you entered the screen and selected the video. Try again later.

If the error continues, please contact Cogeco Technical Support.
V203, V208, V209, V301 This application is not currently available.
  1. The TiVo service may be experiencing temporary difficulty. Wait for several minutes and access the application again.
  2. Force a connection to the TiVo service by going to:
    TiVo Central > Menu > Settings > Network Settings > TiVo Service Connection.

If the problem persists, please contact Cogeco Technical Support.
V204 There was a problem with your account. If the error continues, please contact Cogeco Technical Support.
V205, V206, V214 Cogeco On Demand is temporarily unavailable. Please try again in a few minutes. If the error continues, please contact Cogeco Technical Support.
V302 Netflix has lost its connection to the Internet and must quit. As a result, it may take up to two minutes before you can watch live TV or recordings. You can start Netflix again once your Internet connection is fixed.
  1. The TiVo service may be experiencing temporary difficulty. Wait for several minutes and access the application again.
  2. Force a connection to the TiVo service by going to:
    TiVo Central > Menu > Settings > Network Settings > TiVo Service Connection.
  3. Consult our General Networking Troubleshooting Tips

If the problem persists, please contact Cogeco Technical Support.
V303, V304 This application is not available. For any additional questions, please contact Cogeco Technical Support.
V306, V307, V308, V309, V310 The application is unavailable because a problem occurred while accessing the server. This may be a temporary problem due to a network interruption or the server being busy
  1. The TiVo service may be experiencing temporary difficulty. Wait for several minutes and access the application again.
  2. Force a connection to the TiVo service by going to:
    TiVo Central > Menu > Settings > Network Settings > TiVo Service Connection.
  3. Consult our General Networking Troubleshooting Tips

If the problem persists, please contact Cogeco Technical Support.
V315 When selecting an application from the TiVo application menu, error code V315 and the message Applications temporarily unavailable appear.

Restart your TiVo receiver by following these steps:

  1. Go to the Menu section of your receiver.
  2. Select Help then Restart Box.
  3. For security purposes, press the thumbs down 👎button 3 times, then press Enter.

The shortcut to Netflix is still available on channel 661.

 

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