Note: If the error code you have received is not on this list, please refer to our article on troubleshooting your TiVo connection.
Error Code | Issue | Steps to troubleshoot issue |
---|---|---|
V52, V53 | "Problem with the signal on this channel. Trying again." message received when entering Live TV or tuning to another channel. |
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V58 | "This channel is not authorized." is displayed when tuning to a channel, entering Live TV, or selecting a program in the Guide. This message means the data is locked for that cable channel. |
First, make sure you already subscribed to the channel. See how to modify your channel selection. If you subscribed, try the following these steps:
If you’re still experiencing problems after completing the steps above, please contact our Technical Support. |
V66 | The TiVo DVR is unable to display any TV channels. |
Please contact Cogeco Technical Support. |
V70, V71, V79, V80, V81, V82, V85, V86 | There is an issue in the connection between your TiVo devices. | Please contact Cogeco Technical Support. |
V87 | The connection to the Host DVR has been interrupted due to a network problem, unplugged device, or reboot. |
If the above steps did not resolve your issue, please contact Cogeco Technical Support. |
V99 | There is a problem with the signal on this channel. |
This is usually related to a V52 or V53 issue on the Main DVR. If you are receiving a V52/V53 as well, please troubleshoot that first to resolve the V99. If you do not see a V52/V53 error on the Main DVR, restart the Mini by going to: TiVo Central > Menu > Help > Restart Box. |
V112, V113 | There is an issue in the connection between your TiVo devices. |
Please refer to: General Networking Troubleshooting Tips If the problem persists, please contact Cogeco Technical Support. |
V117 | There is an issue with one of your TiVo devices. One of your devices may not be supported by TiVo Service from Cogeco. |
If you are having issues with Cogeco-provided devices, please go to: General Networking Troubleshooting Tips If the problem persists, please contact Cogeco Technical Support. |
V201, V203, V208, V209, V301 |
This application is not currently available. |
If the problem persists, please contact Cogeco Technical Support. |
V202 | The show you requested is not available. Please try again in a few minutes. |
This message is displayed when you select a video that has expired between the time you entered the screen and selected the video. Try again later. If the error continues, please contact Cogeco Technical Support. |
V205, V206, V214 | Cogeco On Demand is temporarily unavailable. Please try again in a few minutes. | If the error continues, please contact Cogeco Technical Support. |
V315 | When selecting an application from the TiVo application menu, error code V315 and the message Applications temporarily unavailable appear. |
Restart your TiVo receiver by following these steps:
The shortcut to Netflix is still available on channel 661. |
V425 | The unit may not be configured correctly. |
Please contact Cogeco Technical Support. |
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