Error Code | Issue | Steps to troubleshoot issue |
---|---|---|
V53 | "Problem with the signal on this channel. Trying again." when entering Live TV or tuning to another channel. |
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V58 | "This channel is not authorized." is displayed when tuning to a channel, entering Live TV, selecting a program in the Guide. This message means the data is locked for that cable channel. |
First, make sure you already subscribed to the channel. See how to modify your channel selection. If you subscribed, try the following these steps:
If you’re still experiencing problems after completing the steps above, please contact our technical support. |
The TiVo box is unable to display any TV channels. This is most likely caused by a problem with the CableCARD. |
Please contact Cogeco Technical Support. |
|
V67 | Information about your TV channels is not currently available. |
Please go to: When it completes, connect a second time. This should restore information about TV channels and shows. Additional information: |
V69 | You are having issues with your home network performance. | Please go to: General Networking Troubleshooting Tips |
V70, V71, V79, V80, V81, V82, V85, V86 | There is an issue in the connection between your TiVo devices. | Please contact Cogeco Technical Support. |
V87 | The connection to the Host DVR has been interrupted due to a network problem, unplugged device, or reboot. |
If the above steps did not resolve your issue, please contact Cogeco Technical Support. |
V89 | Live TV Unavailable - Host Repeating Guided Setup. |
The TiVo box is repeating its Guided Setup. When the TiVo box has completed its setup, you will be able to watch Live TV at that time. |
V90 | Live TV Unavailable - Host Blocking Tuners |
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V91 | Cogeco On Demand Unavailable - Host Restarting |
The TiVo box is restarting. When the TiVo box has started up again, you will be able to watch On Demand at that time. |
V92 | Cogeco On Demand Unavailable - Host Repeating Guided Setup |
The TiVo box is repeating its Guided Setup. When the TiVo box has completed its setup, you will be able to watch On Demand at that time. |
V93 | Cogeco On Demand Unavailable - Host Blocking Tuners |
The DVR is performing a task that requires access to all of its tuners. When the DVR has completed this task, you will be able to watch On Demand at that time. |
V94, V101, V102, V103, V104, V106, V112, V113, V114 | There is an issue in the connection between your TiVo devices. |
If the problem persists, please contact Cogeco Technical Support. |
V115 | The TiVo service could not be reached because of a network issue. There may be a temporary problem with your network or one of the devices may have become unplugged. |
If the above steps did not resolve your issue, please contact Cogeco Technical Support. |
V117, V120, V122, V124 | There is an issue with one of your TiVo devices. One of your devices may not be supported by TiVo Service from Cogeco. |
If you are having issues with Cogeco-provided devices, please go to: General Networking Troubleshooting Tips If the problem persists, please contact Cogeco Technical Support. |
V201 | This application is not currently available. |
If the problem persists, please contact Cogeco Technical Support. |
V202, V217, V218, V222 | The show you requested is not available. Please try again in a few minutes. |
The message displayed when you select a video has expired between the time you entered the screen and selected the video. Try again later. If the error continues, please contact Cogeco Technical Support. |
V203, V208, V209, V301 | This application is not currently available. |
If the problem persists, please contact Cogeco Technical Support. |
V204 | There was a problem with your account. | If the error continues, please contact Cogeco Technical Support. |
V205, V206, V214 | Cogeco On Demand is temporarily unavailable. Please try again in a few minutes. | If the error continues, please contact Cogeco Technical Support. |
V302 | Netflix has lost its connection to the Internet and must quit. As a result, it may take up to two minutes before you can watch live TV or recordings. You can start Netflix again once your Internet connection is fixed. |
If the problem persists, please contact Cogeco Technical Support. |
V303, V304 | This application is not available. | For any additional questions, please contact Cogeco Technical Support. |
V306, V307, V308, V309, V310 | The application is unavailable because a problem occurred while accessing the server. This may be a temporary problem due to a network interruption or the server being busy |
If the problem persists, please contact Cogeco Technical Support. |
V315 | When selecting an application from the TiVo application menu, error code V315 and the message Applications temporarily unavailable appear. |
Restart your TiVo receiver by following these steps:
The shortcut to Netflix is still available on channel 661. |
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