What happens if I cancel my service or services before the end of my offer period?

If you cancel your service or services before the end of your offer period, you may be charged early termination fees. This is because your savings are based on you keeping your service for an agreed-upon amount of time. The early termination fees you would owe will depend on the number of services you cancel.

You can see the services and offers you’re subscribed to, as well as the details around early termination fees, through My Account.

Note: These fees do not apply to Residential customers in Quebec.

How to view your services, pricing and offers

1. Log in to My Account.
2. Select Services from the side menu.
3. Select Detailed services from the top menu.
4. Select a service to view individual rates for your package and features. Any active offers will be listed at the bottom under Savings.

How to see what you would owe if you cancel your services before the end of your offer period

1. Log in to My Account.
2. Select Billing from the side menu.
3. Select Billing history from the top menu.
4. Select Service agreements from the dropdown.
5. Select View then refer to the section titled Additional Non Recurring Fees.

Don’t have a My Account profile yet? Create one today.

Good to know: Any services you use that aren’t part of your regular monthly fee (e.g. Video On Demand rentals and long distance phone calls not included in your phone plan) will be charged based on usage.