How do I add custom options for messages (rich text)?

Article author
Cogeco Support
  • Updated

Adding custom options for a message in Webmail, is a good way to personalize your message.

Rich text is enabled by default. To switch to plain text:

  1. Open a message. This could be a new message, or one you are replying to or forwarding.
  2. Select the 3 dots next to the From field.
  3. Select Plain text from the dropdown.


  • To switch to using plain text by default, go to Settings > Writing Email and check the box for Compose new emails as plain text.
  • In Classic mode, select Options > Format As Plain Text.

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