Why does it say ‘One Moment Please’ on some (or all) of my channels but the channel never comes in?

If you see a “One Moment Please” or “Channel available soon” error on some channels, it means the receiver was unable to tune to the particular channel(s). You may also receive an error message starting with “S”, such as “S0900” or “S0600”.

If you receive this error, try the following:

Check for outages

Visit our Reported Outages page and enter your postal code to see if there’s an outage affecting you (check for Residential or Business outages, or see here for more detail).

Check the connections

• Check the coaxial cable going from the wall to the digital receiver and make sure the connections are finger-tight (don't use a wrench as this can damage the equipment).
• If the cable connects to any other equipment before your receiver, such as an audio system or splitter, try bypassing this other equipment and connecting directly to the receiver.

Reset your receiver

• First, reset your receiver by unplugging the power for 10 seconds and reconnecting.
• If this doesn’t fix the problem, try a stronger reset through My Account.
• Keep in mind that after the reset, your guide will say “To be announced” for the next 30 minutes, and some channels may not work for the next 15 minutes.

If the errors continue, please contact technical support.

• If you’re a Residential customer, contact us here.
• If you’re a Business client, contact us here.