Why do some of my channels say “Subscription Service” or "Not Authorized"?

Article author
Cogeco Support
  • Updated

The “Subscription Service” or "Not Authorized" message means that your digital receiver is not programmed to receive that channel. If you want to subscribe to the channel, you can do so in My Account (Residential-only) or contact us.

If you've confirmed you subscribe to the channel, ensure that all of your connections from the cable coming from the wall all the way to your TV are correctly and firmly attached.

If you're still experiencing problems, try resetting your receiver:

  1. Unplug your receiver and wait 15 seconds.
  2. Plug the power back in and wait approximately 60 seconds.
  3. Turn the receiver back on.

If this doesn't restore your channels, try resetting the receiver through My Account.

If your receiver is still displaying "Subscription Service" or "Not authorized" on some of the channels you should be receiving after following these steps, contact Technical Support.

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