What do I do if my picture is snowy?

Article author
Cogeco support
  • Updated

A snowy picture is usually the result of a poor signal or a TV on the wrong input.

If this is happening on all of your TVs, it's probably a problem with the outside lines and will need to be repaired by a technician. If this is occurring on one TV:

  • Ensure the TV is tuned to the correct channel (3 or 4) or on the right input (e.g. HDMI, Component, Video).
  • Make sure that all of the cable connections from your wall outlet to the receiver and the receiver to the TV are secure, including any components in between (e.g. sound system). Bypassing some components and checking if the signal improves can also help identify the cause (correct configuration: cable outlet > digital receiver > television).

If the problem persists, contact the Technical Support (see Residential or Business contacts).

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All DERY and Axion accounts will be integrated into Cogeco’s system.

Over the coming months, we’ll be integrating each account covered by DERY and Axion over into the Cogeco system. Learn more about the integration and how you’ll be impacted.



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