How do I replace my Cogeco HD receiver?

Article author
Cogeco support
  • Updated

To replace your high-definition (HD) receiver, follow the steps below, or download a printable copy of the instructions.

Step 1: Remove your old equipment

  1. Unplug the coaxial cable from the back of the receiver.
  2. Unplug the power supply from the electrical outlet and from the back of the receiver.
  3. Unplug the cables connecting the receiver to the TV.

Step 2: Connect your new HD receiver

  1. Connect the coaxial cable from your wall to the CABLE IN input of your HD receiver. Make sure the connections are finger-tight to prevent signal interference but don't use a wrench to tighten them as this can damage the connectors.
  2. Connect the new power supply from the HD receiver to an active wall power outlet.
  3. Connect the HDMI output of the HD receiver to the HDMI input on your HDTV using the supplied HDMI cable.
    • Note the name of the HDMI input on your TV that’s connected to the HD receiver (e.g. HDMI-1). Input names may vary by TV. If required, check your TV manual for more information.

Step 3: Confirm your HD receiver has activated

  1. Once your box is connected to coax and power, it will automatically start the initialization process. This process could take up to 30 minutes to complete. Your receiver will shut down automatically following completion.
  2. Press the INPUT or SOURCE button on your TV's remote control and select the video input that connects your TV to your HD receiver (e.g. HDMI-1).
  3. Turn on your receiver by pressing the CBL button followed by the PWR button on your Cogeco remote control.
  4. Select a channel you subscribe to using your Cogeco remote control. You will know that your receiver is activated when programming is displayed on your TV screen.

If the channel is not displaying programming, follow these steps:

  1. Log in to My Account.
  2. Select Equipment.
  3. Locate your receiver under Current equipment.
  4. Select the Activate button, and a signal will be sent to your receiver.

Don't have a My Account profile yet? Create one today.

If programming is still not being displayed, please contact us (see Residential or Business contacts).

Step 4: Return your old receiver

Learn how to return your equipment.

Good to know:

  • The programming guide and menus will become available in the hour following activation.
  • Cogeco On Demand will be available as soon as you can access the programming guide and menus.
  • You can also program your remote to control your other devices.

Self-Install Support

If you are having difficulties with your installation, feel free to call us at our Self-Install Support line to speak to an agent: 1-833-845-0064.

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