How do I manage my Cogeco Security licences?

Before getting started: This article covers the latest version of Cogeco Security, which is available for free to all Cogeco Internet subscribers. Learn more about updating to the new version.

All Cogeco Internet subscribers get 2 free Cogeco Security licences. If you need more, you can upgrade to Cogeco Security+ for unlimited licences. A licence is required for each device using Cogeco Security, but you can easily manage your licences during the installation process or from your main profile in Cogeco Security.

Good to know: Although you can have unlimited licences with Cogeco Security+, we’ll start you off with 10. If you ever run out of licences, just contact our tech support team and one of our reps will add another 10.

• If you’re a residential customer, contact us here.
• If you’re a business client, contact us here.

Managing licences during installation

While installing Cogeco Security on a device, if you don’t have any licences left, you’ll be prompted to select a device to release its licence. If you need to reactivate Cogeco Security on a device that was released, open Cogeco Security on the device and log in again with your My Account username and password. Learn more about installing Cogeco Security on a new device.

Managing licences in Cogeco Security

To view and manage your Cogeco Security licences in the app or on a computer, select People & Devices from the home page. You can do this from any device but you’ll need to be on your main CLIENT profile.

• To release a profile licence, select the profile, select Profile settings, then select Remove child profile. This will disable Cogeco Security on any devices associated with that profile.
• To release a device licence, select the profile the device is assigned to, select the device, then select Release license.
• To add a licence, simply install Cogeco Security on a new device and log in with your My Account username and password.

Managing licences in My Account

You can also view and manage your licences directly in My Account, even if you don’t have Cogeco Security installed on the device.

1. Open My Account and log in.
2. Select Internet Security from the left menu.
3. Select Manage my devices.
   
   • To release a profile licence, select the profile, select the profile name, select the Settings tab, then select Remove this child profile. This will disable Cogeco Security on any devices associated with that profile.
     
   • To release a device licence, select the profile the device is assigned to, select the device, then select Release license.

Understanding licences vs. profiles

• A licence is required for each profile and device that’s currently using Cogeco Security.
• A profile can be used on multiple devices and you can switch between profiles on a device as needed. Learn more about managing profiles on Cogeco Security.
• Additional licences will be used for profiles with multiple devices. For example, if you have Cogeco Security installed on 3 devices using your main profile, and then set up 2 child profiles, each with 1 device, that would use 5 licences total.
• If you uninstall Cogeco Security on a device or release its licence, this will not delete the associated profile. If you use that profile on another device, it’ll keep the same Family Rules settings. Keep in mind that a child profile with no assigned devices will still use one of your licences.