What steps do I have to take when I move?

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Cogeco Support
  • Updated

Cogeco helps make moving simple with the help of our local customer service and a simple installation.

To avoid an interruption in your service, we recommend contacting Cogeco at least 5 days before your move, but you can also let us know up to 3 months in advance. You can notify us of your move through My Account, or you can call us directly at 1-888-595-5655 (Ontario) or 1-866-921-5792 (Quebec).

It’s possible that you can install everything yourself. We’ll let you know what your options are.

Notifying through My Account

  1. Log in to My Account.
  2. Select Account settings from the side menu.
  3. Select the Moving tab, then complete the form.

One of our local customer service representatives will call you to finalize the details and set an appointment for our technician to come to your new home if needed.

Note: Before completing the form you will be asked to check for service availability at your new address. If service is not available at the new address, you will need to contact us at 1-866-428-3517 (Ontario) or 1-800-665-5151 (Quebec) to arrange a full disconnection.

Preparing for the Move

Please bring all Cogeco equipment with you to your new home. When we’re making the arrangements for the move, we'll also arrange for the return of any equipment that won't be used there. If you have a phone modem that is locked in place, we will also send you a key so you can unlock the device.

We’ll also determine if you can install the services yourself at your new home, or if we need to arrange for a technician visit. If we do send a technician, make sure of the following for your appointment:

  • You are available for the arranged appointment time
  • There is clear access to cable outlets
  • All of your equipment is on-site so we can ensure everything is working properly once reconnected

Note: An installation fee may apply for the connection at your new address.

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