What do I do if I receive a TiVo Error Message starting with S?

Article author
Cogeco support
  • Updated

TiVo® Error Codes with problem source and steps to troubleshoot the issue

Error Code Issue Steps to troubleshoot issue
S352 This setting will not be available until after a software update is installed later tonight.

Power-cycle your TiVo box to install the updated software, then try again.

Restart your TiVo box by going to:
TiVo Central > Menu > Help > Restart Box.

If you cannot restart the box from the TiVo menus, you will need to power-cycle the box:

  1. Remove the power cord from the back of the box.
  2. Wait at least 15 seconds and then reinsert the power cord.

If the above steps did not resolve your issue, please contact Cogeco Technical Support.

S01, S02, S03, S04, S301, S302, S303, S304 Service Connection Failed

If your TiVo box experiences service connection failure after it has downloaded data, one of the following messages will display:

  • Service connection failed while expanding (S01, S301, or D01)
  • Service connection failed while preparing (S02, S302, or D02)
  • Service connection failed while loading (S03, S303, or D03)
  • Service connection failed while indexing (S04, S304, or D04)

When you receive one of these errors, disconnect the box from the network and let it run for 2 to 3 days without making a service call. This will allow the box to process its existing data and allow access to new data from the service.

If the problem persists, please contact Cogeco Technical Support.


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